Administrator
Newquay Health Centre
Newquay, TR7 1RU
Salary
£13.25
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
6 days left
In plain English
What this job actually involves
This job involves working as part of a team in a busy GP practice, helping patients and supporting healthcare staff with admin tasks. You'll be on the front desk, answering phones, booking appointments, and updating patient records. It's a great role for someone who enjoys helping people and is organised.
What you'll need
- You need to be friendly, calm, and organised, with good communication skills.
- You should be confident using IT systems, especially MS Office and EMISweb.
- You'll need to be able to work well in a team and support patients with their queries.
- You'll be on your feet for long periods and need to be able to manage a busy environment.
- You'll need to be able to work two long shifts per week as part of the team rota.
How to boost your chances
- Make sure you practice your IT skills and get familiar with EMISweb before applying.
- Highlight your experience of working in a customer-facing role or team environment.
- Be prepared to learn about the NHS and how it works.
- Show that you're a team player and enjoy helping others.
- Check that you're available to work the required hours, including evenings and weekends.
Written by AI to help you understand this advert in plain English. It can get things wrong — always check the original advert before you apply.
Job description
Newquay Health Centre is looking for a friendly and organised Administrator to join our busy GP Practice. This is a full time role and includes two lo...
Key Duties
- Reception cover, patient check ins and managing waiting areas
- Handling high-volume calls and booking appointments
- Processing clinical correspondence, scanning and coding
- Updating patient records using EMISweb clinical system
- General admin including mail, emails and document management
- Supporting patients with NHS App/online access
- Excellent communication and customer service skills
- Confident using IT systems (MS Office is essential)
- Calm, organised and able to manage busy periods
- Empathetic, professional and a strong team player
- Able to work two long shifts per week as part of the team rota
If you are reliable, caring and enjoy helping people, we would love to hear from you.
Job title
Administrator
Line manager
Operations Manager
Hours per week
Full time Approx 36 hours per week
To provide high quality administrative support to GPs, practice managers, nurses and other healthcare professionals, ensuring smooth day to day running of the surgery and excellent patient service.
The post-holder will be an integral part of the general practice team.
Statement of purpose
Newquay Health Centre exists to provide safe, high quality, and compassionate primary care services that meet the needs of our local community. We are committed to delivering patient centred care with dignity, respect, and professionalism, while safeguarding the wellbeing of children, adults at risk, and all those who use our services. We work collaboratively as a multidisciplinary team, valuing openness, integrity, inclusivity, and continuous improvement. We aim to create a supportive and positive working environment where staff feel valued, supported, and empowered to deliver excellent care.
Primary key responsibilities
Reception Cover
- Work scheduled reception shifts on a rota basis, covering morning, afternoon or late sessions as required by the practice.
- Provide front of house support including greeting patients, checking in, managing waiting areas, and ensuring a calm, professional environment
- Handling urgent queries, identifying red flags and escalating concerns to clinical staff promptly
- Process incoming and outgoing mail
Undertake all mandatory training and induction programs
Patient Administration
- Managing high volume incoming calls using the practices call-handling system, ensuring timely and accurate reposes
- Booking, amending, and cancelling appointments in line with practice protocols and clinical triage systems
- Recording accurate messages for GPs, nurses and other clinicians, ensuring urgent matters are flagged appropriately
- Signposting patients to appropriate NHS or community services as appropriate
- Supporting patients with online access, NHS App queries, and digital registration processes
- Inputting data into patients healthcare records as necessary
- Clinical care navigation
Document Management and Coding
- Receiving, scanning, and coding clinical correspondence including hospital letters, discharge summaries, and test results
- Using accurate SNOMED coding to ensure correct clinical data entry
- Maintaining electronic filing systems and ensuring documents are processed within agreed timescales
Clinical System Use
- Using EMIS to update patient records, book appointments, and manage tasks
- Use Microsoft Office for letters, spreadsheets, data entry, and reporting
Development opportunities in other areas
We are a very supportive team who work together to ensure that
our patients receive the best possible care and support. We have seen a
significant increase in the number of patient contacts that we are receiving
and we are therefore looking to expand and enhance our very busy team,
currently handling Patient Contact and Administrative tasks, across the
practice.
No two days are the same and we are looking for a friendly and
efficient team player, with good communication skills, patience and enthusiasm,
who is looking to progress their career in the non-clinical aspects of General
Practice.
Our team is highly motivated, friendly, very experienced and
efficient and presently comprises of 9 GP Partners,10 salaried GPs,
9 Practice
Nurses, 5 HCAs, Clinical Pharmacist, Pharmacy tech, Paramedic visiting
team, Health coaches, & Physiotherapist all supported by a large admin
team. The practice is CQC rated Good, with high QOF achievement and very
positive patient feedback. We work with EMIS Clinical System, DocMan 10,
Accurx.
Informal visits and questions are welcomed. Interested
applicants are recommended to contact the practice, in the strictest
confidence, to discuss details further. The Practice can be contacted via the
Practice Manager, Jane Meachem, at Jane.meachem@nhs.net on 01637 850002
Qualifications
Essential
- see Job description
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
11 August 2026
Last checked
13 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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