Administrator

As the administrative support to the Clinical Triage Hub, you will be expected to provide a welcoming and professional first impression for Healthcare Professionals contacting the service, to ensure they receive an excellent customer service experience and that patients are streamed to the most appropriate area to provide their treatment. You will be the first point of contact for anyone accessing the service therefore, you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner.

The post holder will be expected to provide full clerical support to the Clinical Triage Hub. You will be expected to work as part of a team but also without direct supervision to ensure the smooth running of the service. Flexibility is required as part of the role as the service works 7 days a week, 365 days per year.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Qualifications

Essential: - Good standard of numeracy and literacy.; - Evidence of recent further development / training to NVQ 3 level.

Desirable: - IT qualification or equivalent.

Skills and knowledge

Desirable: - oKnowledge of the Health Service; - oKnowledge of Patient Administration systems e.g. EMIS/HIVE.

Experience

Essential: - Demonstrable experience of working within and office environment

Desirable: - Experience of working with the NHS in a support role.

Personal attributes/abilities

Desirable: - oRecognition of own limitations/flexibility.