Administrative Clerk (Oncology Unit)

• To provide an efficient and professional administrative service to the Oncology Unit, undertaking a reception service for the area and the booking in of patients, ensuring that Patient Administration Systems are kept up to date.
• To welcome patients and members of the public entering the unit and ensure any queries that arise are dealt with or passed onto relevant staff.
• To maintain and coordinate the clinic appointments for the unit liaising with relevant consultants and the ward manager.

• To welcome patients and members of the public entering the unit, direct them to the appropriate area and check, and update their details including ethnicity on the Lorenzo and Mosaiq systems according to the Data Quality Standards and the Patient Access Policy. and ensure any queries that arise are dealt with or passed onto relevant staff.
• To handle all telephone calls relating to the Oncology Unit appointment and booking system, ensuring all enquiries are dealt with in a polite, pleasant, and professional manner, and escalated to relevant staff where required.
• Book and coordinate all patients follow up appointment(s) in line with relevant timescales, to enable them to attend the clinic, including liaising with relevant staff, including consultants to ensure that clinics are not overbooked and that patients are reviewed timely in line with their treatment.
• Contact patients for short notice appointments maximising clinic utilisation.
• To outcome all patient attendances, ensuring that all patients have either been reappointed, discharged, DNAd or added to the waiting list in accordance with agreed procedure.
• To cancel, re-appoint and reschedule patients appointments at patient or Consultant request.

Essential

• Proven experience of delivering a wide range of administration tasks to a high standard, in a patient/service focused environment.
• Experience of dealing with patients and the public in a polite, pleasant, and professional manner.
• Maintain patient details according to data quality standards.
• Ability to deliver a high level of accuracy and consistency in all work undertaken.
• Knowledge of paper and electronic records management.
• Ability to use initiative to resolve problems

Desirable

• Experience of working in an NHS/Medical services environment.

Essential

• GCSE's in Maths and English at Level 5 or above or equivalent qualifications/ experience.
• Administrative/ Customers Services Skills at level 3 or equivalent training and/ or experience.
• Good Customer service skills.

Desirable

• Previous experience of administration in the health sector.

Essential

• Good attention to detail
• Good standard of literacy and IT skills
• Ability to work calmly under pressure and prioritise workload
• Excellent communication skills
• Confidentiality and adherence to Data Protection protocols

Essential

• Ability to establish effective working relationship
• Excellent inter-personal skills
• Reliability and Flexibility
• Able to work on own initiative
• Committed team player
• Emotional resilience
• Ability to undertake further training and development as required