Administrative Assistant/Receptionist

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records.
• Reception duties including meeting and greeting service users, carers, relatives and visitors.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Type a range of documents including emailed requests, copy typing, and audio transcription.
• Use a variety of electronic systems (MS Office, RiO, I-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

Essential

• Excellent typing skills
• Proficient use of Microsoft Office packages
• Ability to produce documents and reports to a high standard from handwritten and audio transcription
• Ability to prioritise workload in order to meet conflicting demands and deadlines
• Ability to work on own initiative
• Excellent telephone skills

Essential

• Relevant experience of working in an office environment / reception area
• Relevant experience of undertaking office procedures with minimal supervision
• Dealing with the public / customer service experience