Administrative Assistant
Woolpit Health Centre
Bury St. Edmunds, IP30 9QUView on map(opens Google Maps in a new tab)
Salary
£14.00
Contract
Permanent
Hours
Not specified
Closing date
16 October 2026
16 days leftJob description
Woolpit Health Centre has an exciting opportunity for an Administrative Assistant to join our friendly and supportive Administration Team. We are look...
- Manage patient, healthcare professional and third-party enquiries via email, telephone and face-to-face.
- Process clinical records, correspondence, pathology results and workflow tasks accurately and efficiently.
- Scan, uploaded, code and allocate clinical documentation for GP review and maintain accurate patient records.
- Manage patient registrations and medical records through Healthtech-1.
- Support reception and clinical teams with Anima online requests and administrative workflows.
- Support QOF targets by contacting patients regarding annual health reviews and appointments.
- Maintain patient confidentiality and comply with NHS policies, procedures and data protection requirements.
- Undertake general administrative duties and provide additional support to the management and GP team as required.
Monitor the practice generic email inbox,
responding to enquiries from patients, healthcare professionals, and third
parties in a timely and professional manner.
Process and transfer clinical records
accurately, allocating documents to appropriate clinical workflows for GP
review.
Scan, upload and code clinical correspondence
onto the patient clinical system while maintaining accurate healthcare records.
Distribute daily pathology and laboratory
results to clinicians for review through the clinical system.
Monitor and action tasks within clinical and
workflow systems efficiently to support smooth practice operations.
Process and manage administrative and clinical
correspondence through the Anima workflow system.
Handle patient, staff, and healthcare
professional enquiries effectively, both face-to-face and over the telephone.
Answer incoming calls, transferred calls
appropriately, and resolved queries in a professional and confidential manner.
Register and process new patient registrations
through the Healthtech-1 portal, including medical records and deductions.
Carry out general administrative duties
including scanning, photocopying, filing, and document management.
Support the delivery of QOF (Quality Outcomes
Framework) targets by contacting patients regarding annual health reviews and
appointments.
To support the
reception team with processing online requests via Anima alongside the duty GPs
Maintain confidentiality and adhere to
practice protocols to ensure consistent, high-quality patient care and
compliance with NHS procedures.
Undertake additional duties as required by the
Practice Manager, Operations Manager, Administration Lead, or the GP team.
Why work for us?
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
The type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 5 GP partners and 7 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
- Attractive rates of pay with annual pay review (not agenda for change)
- Regular one-to-ones to aid good communication
- Generous annual leave entitlement
- Voluntary overtime when available
- Plenty of training opportunities
- Membership of the NHS contributory pension scheme
The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
- Option of NHS discount and Blue Light Card for retail/dining/holidays etc
- Free uniform
We are proud to have received a Good rating across all areas of the Practice following our CQC inspection in January 2026.
Experience
Essential: - Experience of working with the general public; - Experience of administrative duties
Desirable: - Experience of working in a healthcare setting; - Experience of working in a GP Practice
Skills
Essential
- Excellent interpersonal and communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Ability to work within a busy team-based environment
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable: - EMIS Skills
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Team Player
Qualifications
Essential: - GCSE Mathematics and English (grade A-C or 4-9*) or equivalent
Desirable: - Business Administration
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
17 September 2026
Last checked
21 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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