Administrative Assistant / Receptionist
South West Yorkshire Partnership NHS Trust
Huddersfield, HD1 3LTView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
6 October 2026
6 days leftJob description
Join Our Friendly Reception Team at Folly Hall Mills, Huddersfield. Are you a friendly, organised, and compassionate individual looking to join a welc...
- You will have excellent communication and interpersonal skills, able to deal with people kindly and sensitively in person and over the phone.
- You are highly organised with a keen eye for detail and can remain calm under pressure in a fast-paced environment.
- You have good IT skills and are competent in Microsoft Office applications.
- You can work effectively as part of a team and adapt to daily demands.
- Previous experience in a reception or customer service role is desirable, particularly within a healthcare setting.
3-day working week, days to be agreed. Applicants should be flexible and willing to provide additional cover for annual leave and staff absences when required
As a receptionist, you will play a vital role in the day-to-day operations of our centre.
- Greeting and assisting service users and visitors with a professional and friendly manner.
- Answering and directing incoming telephone calls, taking messages, and handling queries effectively.
- Providing administrative support to various clinical and support teams.
- Providing general assistance to the wider team to support the smooth running of the centre.
- Room booking management.
- Ensuring the reception area is tidy, welcoming, and presentable.
Cover in medical records when required.
All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.
Service
user contact referred to in this Job description will only apply when working
within a clinical area.
Under the supervision/direction of the Line
Manager, be aware of and able to undertake the routine admin/communication
requirements of the service. Provide a confidential service to clinical/support
services, in an efficient manner.
Follow and ensure the service is provided in
accordance with well-established policies, procedures, protocols and guidelines
and service delivery plans.
Demonstrate knowledge of the service to enable the post holder to contribute and inform
decision making within the service.
May work within clinical environments where
basic conflict resolution may be required.
Work flexibly
to meet the needs of the service.
Develop and maintain good working relationships
by being flexible, adaptable, polite, positive and empathetic providing and
receiving routine information.
Work with sensitivity and have an understanding of the service and
issues experienced by users.
Use effective verbal/written communication
at
all times,
incorporating tact, empathy, consideration, courtesy and confidentiality. Respond
to others communication difficulties.
Assist in ensuring the service experienced
is positive,
and service user confidentiality is maintained
at all times. Treat everyone
eg, service users, their relatives,
visitors, colleagues etc, with respect, dignity,
courtesy and in accordance with the Trusts Values.
Be encouraged to contribute ideas and
suggestions within the team, and supported to progress as appropriate.
For full job description, please see attached supporting
documents.
We are aware that an increasing number of applicants
are using AI technology to generate responses on NHS Job application
forms. Over reliance on AI-generated content in application forms is
strongly discouraged and we will conduct a thorough screening process before
selecting candidates to progress to the next stage. If you are using AI to
enhance your application, please disclose this in your NHS Jobs application
form.
are a specialist NHS Foundation Trust that provides community, mental health
and learning disability services for the people of Barnsley, Calderdale,
Kirklees and Wakefield. We also provide low and medium secure services and are
the lead for the west Yorkshire secure provider collaborative.
Our mission is
to help people reach their potential and live well in their communities, we do this
by providing high-quality care in the right place at the right time. We employ
staff in both clinical and non-clinical services who work hard to make a
difference to the lives of service users, families and carers.
We encourage
and welcome applications from all protected characteristic groups, we value
diversity and want our workforce to be reflective of our communities.
Being
a foundation Trust means were accountable to our
members, who can have a say in how were run. Around 14,300 local people
(including staff) are members of our Trust.
Join
us and you will be one of over 4,500 staff committed to supporting and improving
the mental, physical and social needs of the thousands of people we meet and
help each year.
are committed
to safeguarding and promoting the welfare of children, young people and
vulnerable adults and expects all colleagues and volunteers to share this
commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Special Knowledge & Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
- In decision-making and prioritisation.
- Good Customer care skills.
- Good interpersonal skills.
- Diversity/Cultural awareness.
- Resilience to pressure and exposure to emotional/distressing situations.
- Non-judgemental, empathetic manner.
- Able to use observation skills to identify potential risks and act appropriately.
- Demonstrates Trust Values.
- Able to fulfil the requirements of the Trusts value based induction.
Desirable
- Some Knowledge of GDPR requirements.
- Some knowledge of diversity/cultural requirements.
- Some knowledge of Health & Safety issues and risk identification.
- Some knowledge of moving & handling issues.
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach.
- Dress appropriately for the environment.
- Ability to travel around the Trust as appropriate to role.
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
Qualifications
Essential
- Must be appropriate to the role:
- NVQ level 2 or RSA II or OCR II (or equivalent level of qualification in related subject eg business admin, typing/word processing, customer services).
- Or, be able to demonstrate competency at level 2.
Desirable: - Willingness to undertake further study/development.
Experience
Essential
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc.
- In using email, maintaining and updating paper and electronic diaries, arranging meetings.
- In working as an effective team member.
- Understanding of the need to maintain strict confidentiality.
- In using a degree of initiative.
- In organising and prioritising own tasks in order to meet deadlines.
Desirable
- Secretarial/administrative/customer service experience.
- In copy typing /audio typing.
- In working in a caring environment at a band 2 or equivalent level of competence.
- Of NHS software programmes.
- In working in a busy environment with competing demands.
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
22 September 2026
Last checked
24 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related