Administrative Assistant **pending AFC evaluation**

Duties of the role will include, but are not limited to, providing routine administrative and reception support, including covering reception areas, answering telephone enquiries, taking messages, basic diary support and data entry.

An important part of the role will involve supporting referral processing activities, including receiving referrals, entering referral information accurately onto electronic systems and ensuring records are kept up to date in line with service procedures. This will require the use of Careflow software as part of day-to-day duties. Training will be provided; however, accuracy, attention to detail and adherence to guidance are essential.

The role will include routine administrative tasks such as collating information, updating spreadsheets and maintaining basic records, therefore experience of Microsoft Office, particularly Word and Excel, is essential.

To provide a reception service for outpatients and inpatients, ensuring that the service given is efficient, timely and welcoming, maintaining confidentiality at all times.

To act up in the absence of the Senior Administrative Assistant, covering the duties outlined intheir job description.

To undertake filing and administrative tasks as required.

To accurately input and update patient related information on attendance onto the computerised PAS system. Including the capturing and update of patient demographics at each visit.

To resolve informal complaints or concerns raised by patients at the desk or over the phone.

To deliver correspondence to various departments within the trust as required. To ensure post (results/appointment letters) are delivered appropriately and timely, in accordance with Information Governance Standards and Confidentiality procedures.

To maintain adequate administrative stationery stock in conjunction with co-workers.

To supervise new staff or staff rostered to cross cover from other areas.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Experience

Essential: - Administration Experience; - Good communicator; - Customer Service; - Experience of using Microsoft Office (Word and Excel)

Desirable: - Experience working in a dental environment; - Experience of Experience of minute taking/typing minutes

Qualifications

Essential: - Good standard of general education

Desirable: - Business Administration Level 2 or above