Administration Support Manager

Authorised signatory for travel and meeting expenses of staff within own area of responsibility.

Be responsible for dealing with and resolving issues relating to offices, administrative resources, staffing and workload.

Analyse business information and identify possible areas for service improvement.

Facilitate regular specialty meetings, chairing when appropriate, ensuring appropriate administration (i.e. minute taking and booking of room).

Maximise efficiency of clinical activity e.g. outpatient sessions, diagnostic clinics, hot clinics etc. co-ordinating with clinical colleagues and all relevant departments.

In discussion with clinical colleagues, maximise capacity to support delivery of NHS Wales Performance Framework targets.

Where additional hours needed, maximise use of additional duty hours before escalating to agency staff, working to capped rates as far as possible.

Work with the Directorate Management Team to resolve capacity issues, liaising with consultants and other departments.

Provide the day-to-day operational lead with regards to the ongoing delivery of NHS Wales Performance Framework and Local Authority Performance targets monitoring, reporting activity and waiting list information (capacity and demand) on a weekly basis, reviewing and validating data to ensure its accuracy.

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our Croeso Candidate booklet below for more information. If you have these Welsh language skills, please apply.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

We listen, learn, and improve

We treat everyone with respect

We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Education/Qualifications

Desirable: - Evidence of recent Management qualification; - Knowledge of NHS Wales Performance Framework targets

Experience

Essential: - Experience of previous management or supervision of staff

Desirable: - Previous experience within NHS; - Previous experience of dealing with medical staff including managing medical rotas.

Aptitude and Abilities

Desirable: - Welsh language speaking/listening skills at Level 3 or above; - Evidence of managing small scale projects

Values

Essential: - Promote and uphold the values and behaviours of Cwm Taf Morgannwg University Health Board

Other

Essential: - Able to travelling a timely manner to attend meetings, and carry out the role in other UHB locations