Administration Officer

As a Band 3 Administrator within the innovative Experts

at Hand service, you will provide effective and responsive administrative

support to the Childrens Occupational Therapy and Speech and Language Therapy

teams across Warrington and Halton.

You will undertake a range of administrative duties,

including responding to enquiries, managing correspondence, maintaining

accurate electronic records, arranging appointments and meetings, preparing

documents and supporting the coordination of training, consultation and other

service activities.

Working across multiple teams and locations, you will

communicate professionally with clinicians, education staff, families and

partner agencies, ensuring information is handled accurately and

confidentially. You will organise and prioritise your workload, respond

appropriately to changing demands and help maintain efficient administrative

processes across the service.

You will also support service monitoring and continuous

improvement by accurately recording activity, collating feedback and performance

information, and assisting with reports that demonstrate the reach and impact

of the Experts at Hand service for children, young people, families and

education settings.

To provide a high standard, comprehensive administrative and clerical support to Speech and Language Team

To provide a customer focused approach to the users of the service including patients/therapists/other professionals and external organisations

To be the first point of contact for the SALT Team providing a professional and proactive approach

Coordinate and update wait lists and diaries for the department

To act as first point of contact for all users of the service, responding to telephone/email/tasks and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, relaying of messages from internal and external sources, taking action as appropriate. These enquiries may requirethe job holder to have extensive knowledge of the clinical services they support, liaising with internal services and partner agencies regularly

Manage complex queries from parents and other professionals

To communicate with users of the service in an understanding way where there are support needs, a cultural or language difficulty or where English is an additional language

To be responsible for maintaining, developing and managing all aspects of secretarial support clinically and/or administratively and maintain confidentiality at all times

Full Job Description Attached.

Flexible working will be considered for all roles.

North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.

Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).

They underpin everything we do and everything we aspire to be as an organisation.

Our mission

We will be exceptional for our patients, our communities and each other

Our vision

We will be a great organisation providing excellent healthcare and opportunities to work and learn

Our values

Qualifications

Desirable: - Audio typing qualification.; - NVQ 2 in Business Administration or Customer Care

Job Specific Requirements

Relationships

Essential: - If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.

Skills & Knowledge

Desirable: - Experience of dealing with sensitive information.

Right to Work

Experience

Essential: - Experience of working within a customer facing environment.

Desirable: - Experience of working in a clinic/ office environment.