Administration Assistant - Tissue Viability

The post holder will provide comprehensive administrative support to the TissueViability and Skin Integrity Service, ensuring the efficient coordination of clinical andoperational activities. The role will support the delivery of high-quality patient carethrough the effective management of patient appointments, clinical administrationand equipment processes.

To self-manage and prioritise a number of administrative and clerical duties which are generated by the team. These will include; General administrative duties will include photocopying, mail management,filing, archiving, typing letters, managing team members diaries andschedules, arranging meetings, taking of minutes at case meetings and teammeetings. Coordinate the booking, cancellation and rescheduling of appointments for LegUlcer Clinics and other associated services. Maintain and manage clinic schedules, ensuring optimum utilisation of cliniccapacity. Create, maintain and monitor patient waiting lists and escalate any concernsregarding delays in access to services.Tissue Viability Specialist NurseTissue Viability Occupational Therapist Process requests for Integrated Community Equipment Service (ICES)equipment, ensuring requests are accurate, authorised and submitted withinagreed timescales. Create and maintain equipment call-back, collection and replacement lists,ensuring equipment is tracked and managed effectively. Liaise with ICES providers, patients, carers, clinical staff and external agenciesregarding equipment orders, deliveries, collections and queries. Monitor service inboxes and telephone enquiries, responding appropriately orforwarding to the relevant clinician or manager. Produce routine reports, activity data and audits as requested by service leads. Support the service in meeting organisational targets, quality standards andreporting requirements. Ensure compliance with Trust policies, information governance requirementsand data protection legislation. Participate in service improvement initiatives and identify opportunities toenhance administrative processes and patient experience. Managing the information leaflets being issued by the team in regards to changes and amendments which may impact on patient experience. Using initiative, identify and suggest where there maybe improvements in the productivity and quality of the procedures and practices which could improvedata

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

Qualifications

Essential: - Maths and English GCSE (Grade C or above), or equivalent

Desirable: - Relevant IT Qualification

Experience

Essential: - Proven administrative experience in a busy office environment; - Proven experience of working as part of a team as well as independently

Desirable: - Knowledge of the NHS; - Knowledge of NHS ordering systems; - Knowledge of NHS patient systems

Skills, Abilities and Knowledge

Desirable: - Experience of working with the general public.; - Enhanced IT Skills; - Planning Skills; - Customer care skills

Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework):

Essential: - Articulate, calm and polite.; - Enthusiastic and motivated; - Committed to providing the best possible service to patients; - Tact and diplomacy

Other