Administration Assistant

To be the first point of telephone contact for the management team, identifying urgent calls and prioritising responses when managers are not available. On occasions, (such as a complaint/enquiry from a service user/carer) telephone calls and enquiries may be of a distressing nature/verbally aggressive and require sensitive handling).

To provide confidential secretarial and organisational support to all managers within the team including liaising with external agencies.

The opening and distribution of post, ensuring that urgent mail receives appropriate attention.

To arrange meetings and maintain Microsoft Outlook calendars on behalf of team managers.

To use a range of office machinery including fax photocopiers and the use of computerised data systems and word processing facilities.

Demonstrate the ability to organise own workload using independent judgement to prioritise required tasks and duties.

Demonstrate the ability to work effectively within a multi-disciplinary team environment.

For further information relating to this role please refer to the job description and job specification

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Essential

Essential

Essential