Admin Clerk

• Processing all incoming and outgoing post and dealing with it appropriately
• Answering incoming phone calls to admin and responding accordingly
• Processing all documents and tasks in a timely manner
• Processing patient requests and queries
• Handling and processing GP admin e.g. chasing up results, GP requests, contacting patients etc
• Booking various recall appointments e.g. annual review appointments
• Processing all registrations in a timely manner and ensuring that they are kept up to date
• Adherence at all times to agreed workflow and security procedures of the admin department
• Regularly checking emails and replying as necessary
• Processing deductions on a regular basis
• Assisting patients, doctors and hospital staff with administrative/secretarial enquiries on the telephone
• Word processing all GP correspondence both via digital dictation and composing appropriate letters
• Completion and submission of referral forms
• Participate in staff meetings
• General secretarial duties
• Undertaking any training required
• Participating in, upon request, any meetings, one-to-ones, interim reviews and appraisals
• Assisting the senior admin clerk with the day to day running of the admin department, and reporting to her as appropriate
• From time to time, the job holder may be asked to work additional shifts to cover holiday and sickness absences
• Any other duties you may reasonably be required to undertake at the discretion of your line manager

• Generous annual leave entitlement
• Membership of the NHS contributory pension scheme
• Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
• A fully equipped kitchen and staff room
• Paid gym membership

Essential

• An experienced administrator, with excellent IT, time management and organisational skills.
• Ability to communicate effectively, working in a confidential and discreet manner.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Ability to work as part of a multi-disciplinary team, as well as independently.
• Primary care experience is desirable but not essential.
• Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.