Admin & Clerical Officer Cardiopulmonary

Work independently and as part of a mixed team,

managing and prioritising daily workload. Including prioritising and

coordinating clinical appointments, forwarding patient letters, liaising with

patients, relatives and carers. Answering the telephone, resolving patient

queries, receiving and returning calls to Consultant Physicians, GPs, medical

companies and other medical personnel. Taking and relaying messages in a

professional manner, enabling the department to provide an efficient and

effective clinical service. Maintaining appointment lists

e.g.partial booking and fully booking appointments, investigating

if patients have been waiting longer than expected at the request of

directorate managers outcoming attendances, competently using the various

electronic Trust wide clinical systems including OASIS, Bluespier, Allscripts

PAS, EZ Notes and ICE. Develop and maintain filing systems for patients clinical

investigations and departmental correspondence e.g. equipment maintenance etc..

Maintaining

appointment lists via partial booking and timely booking of appointments to

maximise department capacity

Outcoming

and coding all patient attendances on PAS

Waiting

list management and access to local and national wait list statistics to

prioritise appointments in line with national waiting list targets.

Liaise

directly with directorate management team to expedite clinically urgent patient

appointments and log wait patients to prevent breaches

Registering

referrals and communicating with clinical teams to triage and prioritise

resources/appointments

Liaise

and exchange information with other departments, secretaries, staff within the

Trust patients and carers.

Work

independently, managing, and prioritising daily workload. Including

prioritising and coordinating clinical appointments, forwarding patient

letters, liaising with patients, relatives, and carers.

Answering

the telephone, resolving patient/ patient relatives/ carers queries,

receiving, and returning calls to Consultant Physicians, GPs, medical

companies, and other medical personnel.

and relaying messages in a professional manner, enabling the department to

provide an efficient and effective clinical service.

Opening,

sorting, distributing, and prioritizing daily post and Cardiopulmonary requests

and reports.

Competently

use the various electronic Trust wide clinical systems including PAS,

Bluespier, EZ Notes and ICE.

Develop

and maintain filing systems for patient and departmental correspondence

Train

new members of staff in the admin & clerical departmental procedures.

Undertake

regular Trust mandatory training.

Maintain

continual professional development (CPD).

Adhere

to all Worcestershire Acute NHS Trust policies and procedures.

accordance with the Trusts Health and Safety, the post holder must take

reasonable care of their own safety, and that of others who may be affected by

their acts or admissions and co-operate with staff in performing and complying

with any statutory duties or requirements.

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Experience

Essential: - Experience in Organising and Scheduling.

Desirable: - Experience in resolving telephone queries.; - Training in telephone management.; - Experience in customer service

Qualifications

Essential: - GCSE in Maths and English at C or equivalent

Desirable: - Administrative and Clerical or IT qualification