Admin Assistant- Community Therapy Team
Powys Teaching Health Board
Brecon, LD3 7NS
Salary
£26,300
Contract
Permanent
Hours
Not specified
Closing date
14 September 2026
10 days left
Job description
Are you passionate about making a real difference for the people of Powys? We are looking for an enthusiastic and motivated individual to join our bus...
Deal with incoming referrals/communications and enquiries in a timely manner.
Use discretion in handling confidential information and prioritise workload accordingly.
Use effective interpersonal skills and demonstrate clear communication of details to the service user and staff in a positive manner.
Ensure tasks are completed to the agreed standard within agreed timescales; producing work of the required quality in line with PTHB policy process and procedures.
Provide excellent customer service to exceed expectations by satisfactorily resolving or seeking to resolve enquiries first time.
Demonstrate effective listening and questioning skills and interpret enquiries in order to handle complex issues, demonstrating responsive reassurance and empathy to resolve incoming queries finding ways to overcoming issues such as not being understood, hearing difficulties, or the patient being elderly.
We would particularly welcome applications from Welsh speakers; but even if you don't speak any Welsh, or want to develop your skills, don't worry: the health board will support you with training.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Education/Training
Essential
- Educated to GCSE level or Literacy / Numeracy at L1 or equvalent
- RSA/OCR II Qualification or equivalent demonstratable skills
Desirable
- NVQ Business Administration Level 2
- Knowledge of the Data Protection Act
Skills & Attributes
Essential
- Demonstrate PTHB values
- Work as part of a team or as an individual
- Positive attitude and able to act on feedback
- Communicate clearly and effectively
- Ability to be polite when dealing with difficult, impatient or upset people
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Experience
Essential
- Experience of producing correspondence
- Experience of customer service / first point of contact support
- Proven proficiency in use of IT software
- Knowledge of office practices and able to establish new processes
Desirable
- previous experience in an office environment
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
4 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related