Activity Hub Coach

• Manage and maintain a caseload of clients throughout their chosen lifestyle intervention.
• Develop individual, evidence-based, tailored support plans, including recommending treatments based on assessed needs. This will include individual and group-based interventions, signposting, and referring to other health, community, and voluntary services.
• Work with clients to set SMART goals using evidence based knowledge, NICE and NHS guidelines.
• To contribute to the monitoring and evaluation of the service, including the completion of the required data set. This will include following up clients who do not engage with support and identifying cohorts with multiple risk factors and most at risk
• Ensure that patient related documentation is entered into electronic health records with high degree of accuracy and completeness
• Work with managers and with IT support to maintain data quality and make improvements to data collection where necessary.
• The majority of our sessions are delivered face to face at community venues, so the successful candidate will be required to travel between venues in a timely manner.

• Develop individual, evidence-based, tailored support plans that recommend treatments based on assessed needs. This will include individual and group-based interventions, signposting, and referring to other health, community, and voluntary services.
• Work with clients to set SMART goals using evidence-based knowledge, and NICE and NHS guidelines.
• To contribute to monitoring and evaluating the service, including completing the required data set. This will include following up with clients who do not engage with support and identifying cohorts with multiple risk factors and most at risk.
• Ensure that patient-related documentation is entered into electronic health records with a high degree of accuracy and completeness.
• Work with managers and IT support to maintain data quality and improve data collection where necessary.
• Assist managers and clinicians in achieving contracted targets by ensuring data is entered accurately and in a timely manner.
• To manage own time and priorities in providing service..
• To ensure confidentiality and security of patient data is always maintained in compliance with the Data Protection Act.
• To ensure confidentiality of staff, patients and carers is maintained in line with organisations policy.
• To support safe and effective team practices.
• Use relevant training and experience to enhance sessions and empower clients to make positive and sustainable behaviour changes.

Essential

• Educated to GCSE (or equivalent) grade C or above in English and Math. NVQ level 3 in Health care (or equivalent experience). Qualification in health and wellbeing or health coaching
• NVQ level 3 in Health care (or equivalent experience).
• Qualification in health and wellbeing or health coaching

Desirable

• Experience of working with groups (or willingness to train)

Essential

• Experience working in the NHS in the community or hospital setting.
• Experience in providing healthcare, healthcare advice or health promotion advice to patients or members of the public
• Ability to deal with the public in an empathic and effective manner.
• Ability to liaise with all levels of professionals in a confident and effective manner.
• Experience in managing highly confidential and sensitive information.
• Knowledge of behaviour change models and experience of using motivational interviewing techniques

Desirable

• Knowledge and experience in working with primary care-based health professionals.
• Experience supporting people to change their behaviour Experience working with people with long-term health conditions Understanding of and commitment to Equal Opportunities and managing diversity
• Experience working with people with long-term health conditions
• Understanding of and commitment to Equal Opportunities and managing diversity

Essential

• Working knowledge of Microsoft Office.
• Ability to manage and prioritise own workload.
• Organisational skills
• Attention to detail
• Working knowledge of electronic health records systems, particularly using SystmOne

Desirable

• Knowledge of effective interventions to reduce health inequalities

Essential

• Computer literate, experience of using Microsoft Office software.
• Understand and maintain confidentiality.
• Ability to work and communicate in group settings.
• Excellent communication (written and verbal) and listening skills.
• Good organisational skills.
• Basic knowledge or experience of working in a healthcare environment.

Desirable

• Knowledge of principles of health promotion and issues of health inequalities.
• Evidence of achieving targets and proactive approach.
• Experience of using clinical systems.

Essential

• Caring and compassionate nature, with the ability to demonstrate sensitivity, empathy, and compassion to service users.
• Ability to motivate others.
• Excellent communication skills and ability to maintain professional manner even when under pressure.
• Ability to work as part of a team.
• Able to work under limited supervision but willing to access support and escalate issues, as necessary.
• Able to work competently within confidentiality and information governance policies and procedures.
• Able to prioritise.

Desirable

• Ability to challenge and raise concerns where quality or safety are noticed to be not of the required standard

Essential

• Must hold a full UK driving licence and have access to a vehicle
• Flexibility with hours.
• Some evening work may be required.
• Willingness to undertake training as required.
• Commitment to the highest standards of customer service.

Desirable

• A basic understanding of common mental health problems Able to contribute to the continuous improvement of systems and processes.
• Able to contribute to the continuous improvement of systems and processes.