Access to Health Records Officer

Receive, assess and process requests for access to patient records, ensuring valid consent and compliance with GDPR, the Data Protection Act 2018 and the Access to Health Records Act 1990.

Locate, retrieve, prepare and collate patient records from both paper and digital systems, ensuring accuracy and confidentiality at all times.

Maintain up-to-date records of all requests, monitor progress and support timely completion within statutory deadlines.

Communicate professionally with patients, solicitors, staff and external organisations, handling sensitive enquiries with tact and discretion.

Provide basic guidance to staff on data protection and access to records requirements.

Support the Registration Authority (RA) function by assisting with Smartcard registration tasks such as identity checks, issuing and updating Smartcards under supervision.

Escalate complex cases, concerns or potential issues to the Access & Registration Lead.

Travel to other Trust sites to retrieve records when required.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

EDUCATION, QUALIFICATIONS & TRAINING eg Education, professional qualifications:

Essential: - Educated to 'A level, NVQ3 or equivalent experience

Desirable: - Further training/experience related to Subject Access Requests, governance, business administration or office practices, including software

EXPERIENCE eg Breadth of occupational experience

SKILLS, ABILITIES & KNOWLEDGE

Essential: - Computer literate, proficient in Microsoft Office suite

Desirable: - Understanding of NHS Smartcard technology and associated applications.

SPECIAL CIRCUMSTANCES eg Ability to travel to other sites. Ability to work internal rotation:

Essential: - Able to travel between all Trust sites