Access to Health Records Case Handler
Betsi Cadwaladr University Health Board
Llandudno, LL30 1LBView on map(opens Google Maps in a new tab)
Salary
£26,813 to £27,890
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
10 days leftJob description
An exciting opportunity has arisen to be part the Access to Health Records Service for the Health Board. The role plays a key part in supporting compl...
Support the Patient Records Service on the delivery of set objectives to ensure policies and procedures are followed in compliance with; General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, Access to Health Records Act 1990, and BCUHB Health Records Management Procedure.
The Access to Health Records Case Handler will be working in a highly pressurised office environment to provide a professional and efficient service, ensuring patient records are located, extracted, and scanned in a timely manner, under the supervision of the Access to Health Records Support Manager. The post holder will be expected to work with a degree of autonomy to ensure delivery of subject access compliance and deliver high quality.
To be the first point of contact within the Health Board, supporting the Access to Health Records Case Handlers to ensure all subject access requests for patient records are managed efficiently from start to finish that are received within the Access to Health Records (ATHR) Service ensuring that legislative requirements are adhered to as per the ATHR procedures. Ensure that any delays accessing patient records are appropriately escalated in a timely manner to enable compliance with the legislative timescale.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Qualifications and Knowledge
Essential
- NVQ Level 3 or equivalent qualification/ work experience
- A general understanding of health-related General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, and Access to Health Records Act 1990
- Knowledge and understanding of principles of confidentiality.
Desirable: - GDPR Foundation level; - Evidence of continual professional development; - Working knowledge of how to manage multiple document types
Experience
Essential
- Experience of working with Microsoft packages
- Strong Communication Skills
- Previous administrative experience
- Managing own individual, large/complex workload
Desirable
- NHS experience
- Experience of handling sensitive and complex sets of information and situations
- Experience of working with the Data Protection Act and Access to Health Records Act
- Experience of using multiple ICT systems at once.
Skills and Attributes
Essential
- Ability to sustain accuracy of work and achieve a consistently high standard under pressure.
- Ability to work autonomously and manage own busy caseload, manage time and make decisions on a variety of tasks and changing priorities
- Ability to recognise and evaluate issues
- Ability to remain calm and professional under pressure.
- Strong verbal and written skills and ability to communicate effectively at all levels within clinical and non-clinical teams.
- Good literacy and numeracy skills, with the ability to analyse and evaluate data to inform improvement recommendations.
- Ability to deal with and respond appropriately to on the spot concerns
Desirable: - Ability to speak Welsh
Other
Essential
- Commitment to placing the patient at the heart of what we do
- Self-motivated, hardworking and enthusiastic
- Present self in a professional manner, being courteous, respectful and helpful.
- Good interpersonal skills and ability to empathise.
- To respect confidentiality and the rights of the patient
- Ability to exert light/moderate physical effort when handling casenotes and trolleys
- Ability to travel between sites.
- Ability to adapt to new ways of working and contribute to service improvement
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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