Access Team Bank Administration Support

To ensure that patients appointments are booked according to the Consultants protocols and booking policies and procedures. Enquiries from patients and others are dealt with politely.

That medical case notes are available as required throughout the hospital.

Working relationships with: Other Access Appointments & Admissions staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals, GP Practices.

The Access Team oversees a variety of different admin areas, including Outpatient and Inpatient Booking, Radiology Booking, Reception Team, Library and Scanning Team, Medical Secretaries, Montgomery Unit and Validation Team.

We are looking for an adaptable member of staff who can work flexibly and support across the different areas as required.

The successful applicant will need to be able to display discretion when dealing with sensitive and confidential information and be able to deal calmly and politely with staff of all levels and the public both face to face and by telephone.

Applicants must be educated to GCSE level or equivalent. Experience of working in a busy office environment and using computers is essential. Experience of using Patient Administration Systems is desirable but training in the use of necessary computer systems will be provided.

Key Tasks Precise roles within the Department will vary but will include some or all of the following:

1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner.

2) Record details of patients arriving at Reception in Outpatients and make return appointments according to clinical requirements.

3) Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, e mail to:i) Record and amend details of patients accurately on PASii) Book outpatient appointments and generate confirmation lettersiii) Cancel and reschedule clinic appointments as requested by patients or consultant staff.

4) Prepare all necessary paperwork for outpatient clinics.

5) Send appropriate paperwork to patients relating to appointments.

6) Answer routine telephone enquiries from patients and other members of staff.

7) Contact patients by telephone to book or confirm appointments.

8) Maintain confidentiality at all times.

9) Report problems to appropriate supervisor.

10) Ensure that medical case notes are kept in good order and up to date.

11) Pull medical case notes from case note library and file case notes into the library accurately.

12) Copy and distribute paperwork as necessary to support the functioning of the department.

13) Contribute to the smooth running of the Access Department as required by the Team Leader, which may include:i) Providing cross cover within the departmentii) Providing support to others within the departmentiii) Other duties specified by the Assistant Performance Manager or Appointments Team Leader.

14) Ensure commitment to maintaining a quality of service to the clinical departments supported.

Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

Whether you're starting out in your career, or have a wealth of experience - we're always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

Qualifications/Training

Essential: - GCSE or equivalent as a minimum (to include Maths and English)

Desirable: - Previous experience of Medical Records Department

Skills & Competencies

Desirable: - Able to use a variety of hospital computer systems, including PAS and SF4

Experience

Essential: - Experience in an office environment. Use of computers

Desirable: - Previous experience of Medical Records Department