999 Ambulance Dispatcher - Wakefield & York
Yorkshire Ambulance Service NHS Trust
Wakefield / York, WF2 0XQView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
1 November 2026
9 days leftJob description
Emergency (999) Operations Centre Dispatcher - York & Wakefield Be calm in a fast-paced environment. Be the voice that gets help moving. When someon...
What you'll be doing
As a Dispatcher, you'll be responsible for the co-ordination and deployment of Accident and Emergency ambulance resources to meet service demand and ensure we get help to patients as quickly as possible.
- Use the Computer Aided Dispatch System to mobilise ambulance resources where required in line with ambulance response targets.
- Liaise directly with ambulance staff out on the road to support the best response to patient needs.
- Work as part of an Operations Centre team where priorities change quickly and every minute counts.
Working pattern
- You would be working a shift pattern which will include working some unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.
- Attractive unsociable working pay enhancements
- This role operates on a 12-hour core rota shift pattern, carefully designed to promote adequate rest between shifts.
- Flexible working options can be discussed.
EOC Dispatchers undertake athree-week in-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue.
After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.
- If successful at shortlisting:
- You will be invited to complete an online assessment.
- If successful, you will be invited to a recruitment day at our Wakefield Headquarters, including a further assessment on Sunday 15th November2026.
- If successful with the second assessment, you will be offered an interview on the day.
- Please note: If you are unable to attend on Sunday 15th November 2026, you will need to wait and apply for the next vacancy, as no alternative dates are available.
- The training course for this vacancywill require 100% attendance.
Previous applicants who have been unsuccessful at an interview (for 999 Dispatcher) within the last 3 months need not apply.
Previous applicants who have been unsuccessful in the training course for Dispatch/EOC within the last 6 months need not apply.
Dont wait...apply today!
If you want a role where your actions directly support patient care - and where teamwork, pace, and purpose are part of every shift - wed love to hear from you.
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
- Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
- 27 days annual leave, increasing to 33 with service.
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms etc.
- Car lease and other salary sacrifice schemes.
- Dedicated employee assistance and counselling service.
- Opportunities for research participation, career progression and ongoing development.
Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Qualifications
Essential
- HNC, Vocational qualifications level 4 or foundation degree, HND or able to demonstrate the equivalent level of knowledge and experience (see Experience and Work Achievements)
- A minimum of 3 years' experience working within a busy call centre environment or complex operational area
Skills/Competencies
Essential
- Excellent written and oral communication skills
- Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
- Work in a methodical Way
Personal/Other
Essential: - Ability to manage in demanding situations and make sound decisions
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 October 2026
Last checked
23 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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