111 Health Advisor (Call Handler) - Gillingham
SECamb
Gillingham, ME8 6PL
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
4 September 2026
1 days left
Job description
111 Call Handler (Health Advisor) - Gilingham Join your local Ambulance Service! Your NHS needs YOU! Our NHS 111 Call Handlers (Health Advisors) are p...
The role of a SECAmb Call Handler
When you ring 111 or 999, your call goes through to a call handler based in one of our 3 Emergency Operation/Contact Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations. The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services.
This role can be demanding, challenging and ultimately very rewarding however, it's not for everyone. Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation.
As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates and weekends but due to our flexible working, we will work with you to create a rota that gives you a great work/life balance whilst meeting the needs of the trust.
Please note that it is a requirement to work 3 out of 4 weekends, even if you are applying for a part time position.Please give this consideration before making your application.
Applicant Requirements
Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.
We need individuals who have the drive and passion to make a difference to peoples lives, but also the personal resilience to work in a high-pressured environment.
You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education. Successful candidates must possess GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4).
This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.
All successful applicants will be required to undertake anEnhanced DBS check for children and adults.
What we can offer you
- - - Competitive salary of £25,760 - £27,476 with the earning potential of up to £30,000 per annum
- Any unsocial hours worked you will attract an enhancement in line with Section 2 Agenda for Change
- Generous NHS Pension Scheme
- 35 days' annual leave inclusive of Bank Holidays (pro rata)
- Free parking
- Access to Blue Light discounts
- Award winning Wellbeing hub
- Staff networks
- Training and development
- Salary Sacrifice schemes for cars or push bikes
- Free Enhanced DBS check
- Bonus scheme
Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.
Training Provided
We will provide full training in a warm, friendly environment in our NHS 111 Call Centre.
Our comprehensive training programme
- 9 weeks training
- Training will be full-time (even for part-time applicants)
- Has a 'must' attend policy and no annual leave is permitted during this period
- Comprises of classroom, observing and mentoring periods within the working environment
- Designed to fully support full transition to call handling independently
Training schedules
Weeks 1 - 3 - Classroom Training, Monday - Friday, 08:00 - 16:00
Week 4 & 5 - Mentoring, this will be a variable shift pattern whilst you shadow your coaches shifts
Weeks 6 - 9 - Diamond Pod, variable shift pattern
Qualifications/Training
Essential
- Educated to GCSE or Functional Skills in Maths, English and ICT skills OR evidence within previous employment that they have used Maths and English to GCSE level or higher
Desirable
- NHSP Pathways trained or other medical triage system background
Experience
Essential
- Previous experience working and communicating with the public
- Ability to communicate with a variety of different people and build rapport
- Experience of working in a computer based role - strong IT skills
Desirable
- Previous experience of working within a team or with stakeholders across a range of setting
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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