111 Clinician

The post holder will be

responsible for delivering highquality telephone clinical assessment and

advice to callers presenting with a wide range of conditions and complex

medical histories. Using professional clinical judgement supported by

decision-support software, the role involves identifying appropriate care

pathways, providing safe and effective homecare and medication advice, and

referring individuals to further clinical care when necessary. Working within a

contact centre environment, the post holder will utilise both generalist and

specialist skills to assess patients of all ages, offering health information

and guidance that empowers individuals to manage their symptoms appropriately

and access the right level of care.

Day to Day Duties to include, but not

Exhaustive

To always

use professional judgement and, with the support of clinical assessment support

software, provide skilled and effective assessment of patients presenting with

clinical needs through telephone consultation.

To bring together, analyze and critically

evaluate a range of information during the care process to provide accurate

advice and health information to patients to empower and enable them to act

upon advice given

To maintain an up-to-date awareness of

current policies and utilise acquired skills in mental health, child

protection, medication enquiries and all other aspects of general healthcare

To liaise effectively between caller and

third party in critical situations/areas of concern e.g. child abuse, where

information is not consistent or may be a safeguarding concern

To

identify and use information sources to support and underpin clinical

decision-making

To

recognise opportunities for providing health education during the consultation

process and to supply such information either in person or by referring to

appropriate health care professionals as required

To apply

strong knowledge and competence in computer systems to effectively access

shared drives, databases, email platforms, and approved internet resources,

ensuring the ability to critically appraise information sources and evaluate

their evidence base.

To

refer to other clinical colleagues as necessary for advice, but to maintain

accountability and responsibility for decisions made in relation to clinical

calls

To

demonstrate the ability to remain focused on service delivery whilst dealing

with an unpredictable, diverse and challenging workload

To

adhere to and implement national and local policies and procedures and work

within the NMC Code of Professional Conduct and the Health and Care Professions

Council (HCPC) and maintain active registration with professional bodies such

as HCPC or NMC,

Successfully

complete training on a Clinical decision support system (CDSS) and maintain

competence in line with pre-defined competency frameworks.

To work

independently, taking responsibility and accountability for managing own

workload, risk assessment and risk management

To actively

participate in clinical supervision to facilitate personal and professional

development

To share and

utilise areas of practice with peers and non-clinical colleagues to inform and

enhance patient care

To maintain a

healthy and safe work environment for self and colleagues

To maintain a

working knowledge of emergency procedures and escalate issues affecting service

delivery as necessary

To inform

senior colleagues of any factors affecting delivery of the service as soon as

they arise

You will be expected to actively

participate in the continuous quality improvement audit process, contributing

to the development of your own performance and ensuring achievement against

agreed delivery targets. You will also take part as a clinical auditor,

providing peertopeer audit and constructive feedback to support internal

audits, drive quality improvements, inform best practice, enhance service

delivery, and maintain patient safety.

The ethos of FCMS as a social enterprise, health and

wellbeing services provider is to be passionate in its drive to ensure that

patients and callers remain the central focus of all that it does. Coupled with

excellent and well-established clinical governance systems and extremely

effective operational expertise, it has meant that the company has the ability

to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have

a core team of highly trained individuals who can manage the needs of our

patients and callers. Our staff are able to significantly improve the service

delivery and user experience due to their considerable experience and

commitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Skills and Capabilities

Experience

Qualifications

Values and Behaviours