0-19 Senior Administrator

• To maintaina detailed andaccuratemessage recording system, takingappropriate actionwhere necessary, and contacting members of the team asappropriate ifmessages require urgent /early attention.
• Take responsibility for the initial local resolution of problems and complaints that may arise with staff/clients. Exercise negotiating skills and tact to achieve agreement and co-operation.
• To be fully aware of confidentiality guidelines and exercise judgment and care when exchanging confidential and sensitive patient information.
• Recording of confidential and sensitive informationin accordance with procedures, within negotiated time scales, and using a full range of IT packages.
• Day-to-day supervision of junior administrative staff including 1:1's and PADR's.
• Participate in the induction of new team members and ensure that all new staff are aware of departmental administrative procedures and standard operating procedures.
• Delegation of daily workload to allocate to Band 3 administrative staff.
• Attend and chair the admin team meetings and any other admin related activities such as the admin forum.
• Highlighting staff performance issues to line management.
• Support in planning the orientation, induction and training of newteam members.
• Monitoring and highlighting capacity issues and flag where support is required.
• Deputising for B5 when required due to absence/leave.

Essential

• Good general standard of education to GCSE Level (Grade A-C or 4-9) reflects new grading system, including English and Mathematics or equivalent Level 2 qualification(s).
• Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, and experience

Desirable

• Certificates in leadership/management, quality improvement

Essential

• Previous administration/secretarial experience.
• Experience of working with the general public in a customer or client-facing role
• Advanced level and competence in a range of computer skill for IT systems and business applications e.g. MS Word, Excel, PowerPoint, Scheduler, Outlook, or similar application for development of spread sheets, presentations & databases.
• Experience in running an office including managing, maintaining and developing databases and filing systems including ordering and diary management
• Experience of dealing with enquiries from the public and partner organisations.
• Experience of prioritising workload to meet conflicting demands.
• Experience of organising meetings and events including speakers
• Experience of prioritising workload to meet conflicting demands

Desirable

• Experience of working in the NHS/Public sector.
• Experience of supervising and managing staff.
• Project management experience.
• Experience of recruitment and selection procedure.

Essential

• Knowledge of a range of administrative/secretarial procedures.
• Understanding of patient pathways and medical terminology in own area of work.
• Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills.
• Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices.
• Excellent time management skills.
• Proven ability to show flexibility and resilience in balancing competing and often conflicting demands to achieve local and corporate objectives and meeting tight deadlines.
• Knowledge of and commitment to equal opportunities . Ability to work autonomously and effectively in a team.
• Advanced level in computer skill - spread sheets, presentations, databases, electronic diary
• Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills

Desirable

• PowerPoint presentation and set up.
• Experience of taking, producing and distributive formal minutes.
• Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults.

Essential

• Ability to work flexibly and prioritise to meet changing demands
• Ability to work under pressure

Desirable

• Leadership training