Support Worker (Discharge Support and Admission Prevention)

You will play a pivotal role in providing excellent support to older people who need it. You will have a flexible approach and be able to adapt to changing circumstances as they arise, as the role may involve working in any of the schemes delivered by SCCCC, described in more detail below.

We are not a CQC-regulated organisation, and no personal care is involved in any of our roles.

Hours - Bank work shifts will be released on a four-week basis. Additional shifts may

be released during this period according to the needs of the charity.

Salary - £13.45 per hour a shift is 7 hours. Hours of work are between 9 a.m. and 6

p.m.

We are currently updating our salary scales; this

information will be released to you as soon as it is available.

If there are no available shifts in a

month, a retention fee of £63.73 will be paid for that period.

Retention payments will be rescinded if

three shifts are declined consecutively.

Hospital to Home

This scheme

provides a wide range of short-term practical help for older people and their

families and carers, following a referral from a health or social care

professional, to prevent hospital admission or facilitate a safe discharge from

Sheffield Teaching Hospitals NHS Foundation Trust.

Discharge

Lounge Scheme

This service

is based in the Discharge Lounge at the Northern General Hospital. It provides

transport for patients who do not need ambulance transport but require more

support than a taxi can provide. We offer wheelchair-accessible transport and,

once home, take time to make sure that the patient is settled and has

everything they need.

People

who may benefit from the schemes are

Older and

vulnerable people who may be frail or socially isolated, have no relatives,

live alone or with older carers, and other vulnerable adults.

Older and

vulnerable people who may be at risk of avoidable readmission.

Individuals or

health/social care professionals who have concerns about home situations and a

person's ability to live independently.

How

the Schemes Work

Professionals from health and social

care teams contact the office to arrange assistance for people being discharged

from hospital or who are at home and at risk of readmission. Most requests are

for short-term practical help and include, but are not limited to:

Collecting

a patient from hospital and transporting them home safely.

Basic

shopping.

Fitting

temporary key safes.

Delivering

and fitting small pieces of equipment, e.g. bed levers, commodes,

pressure-relieving cushions and chair raisers.

Collecting

clothes and other personal items from home and taking them to the ward.

Short-term

feeding of pets left at home.

Picking

up the patients key to provide access for a contractor, e.g. for repairs,

adaptations or environmental health work.

Assistance

with moving items of furniture to facilitate a hospital bed delivery, or to

enable greater mobility and thus avoid admission to hospital.

Referrer-led

home assessments.

Escorting

to hospital appointments.

Welcoming the

individual home.

Supporting the

individual to follow up any problems associated with the hospital discharge

process, for example, contacting district nurses or doctors as required.

Signposting to

appropriate community activities and services.

Low-level

support in essential areas such as food preparation, shopping, prescription and

pension collection, light household cleaning and washing.

Advice and

guidance on a healthy lifestyle and safety around the home.

Signposting to

an appropriate benefits advice service, if required.

Duties and Responsibilities (Dependent on the Scheme)

Work

closely with other team members to take referrals from a range of referrers,

including health and social care staff, friends and family members and the

individual themselves, and carry out those referrals where appropriate.

Complete

referrals taken by the team for work described above.

Provide support

to those discharged from hospital, or those likely to be readmitted, to help

them regain the confidence to continue living independently.

Deliver a

flexible, individual-centred service.

Provide support

to informal carers.

Be

available for enquiries from service users and their families and respond to

any requests for information in a timely and professional manner.

Follow

up, check and review all referrals with volunteers, service users and service

providers in a systematic way.

As

appropriate, provide telephone support to service users.

As

directed, provide ongoing support and supervision to volunteers within SCCCC

and ensure that the service is responsive to their needs.

Ensure

that all duties and functions are carried out in accordance with SCCCCs

regulations, policies, and procedures.

Maintain

appropriate records of work undertaken and produce written reports as required.

Attend

the meetings of the organisation and any other meetings as required.

Attend

appropriate training courses to enhance and develop their own skills.

SCCCC

has over 50 years experience of providing services that respond to the needs

of vulnerable people in a practical and neighbourly way, complementing the care

provided by other service providers. SCCCC works in partnership with Sheffield

Teaching Hospitals, Sheffield City Council and Sheffield Clinical Commissioning

Group.

The schemes we provide are

Hospital

to Home

Discharge

Lounge transport

Experience

Qualifications