Service Manager

We're looking for an experienced manager who can lead from the front. Following a structured induction, you'll take ownership of a portfolio of complex care packages — managing clinical teams, driving service delivery, and resolving problems as they arise.

You'll oversee a range of clinical and complex care needs, leading nurses and case managers, managing training needs, keeping standards high, and working closely with integrated care boards, commissioners, and multi-disciplinary teams. Clients are based in the community across the region, so regular travel to visit clients and teams is expected.

What we're looking for

Hands-on experience managing complex care packages with clinical interventions

Track record managing teams of healthcare professionals (nurses, case managers)

Solid understanding of CQC compliance and Health and Social Care legislation

Practical commercial awareness — you understand the healthcare market and can manage budgets

Organised, self-motivated, and unafraid to roll up your sleeves

Full driving licence and access to your own car for work

Salary up to £60,000 plus service performance-related bonus

Full-time, permanent role based in Brighouse

Centralised support teams (HR, Payroll, Quality, IT) — so you can focus on managing care

Routes Academy for your own development and that of your team

In-house recruitment team — we fill vacancies ourselves, no agency reliance

Digital Care Plans making operations more efficient

25 days' holiday, additional bank holiday leave, plus a day off for your birthday

Pension scheme and Employee Assistance Programme

CQC-rated 'good' — you'll be joining a stable, regulated provider

We're a CQC-registered domiciliary and complex care provider across Northern England. For 15 years we've focused on delivering person-centred care and supporting both clients and care workers.

We recruit our own workforce, invest in training and development through Routes Academy, and keep our operations lean and focused. We're rated 'good' by CQC and we back our teams with proper centralised support.

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