Patient Services Manager
2i Recruit Ltd
Romsey, HampshireView on map(opens Google Maps in a new tab)
Salary
£50,000
Contract
Not specified
Hours
Full time
Closing date
Not specified
Job description
Our client is seeking an experienced Patient Services Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients.
- Lead, motivate and develop a high-performing healthcare customer service team.
- Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service.
- Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes.
- Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders.
- Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation.
- Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements.
- Support the onboarding of new healthcare professionals and operational growth initiatives.
- Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes.
- Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality.
- Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting.
- Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role.
- Demonstrable experience within a healthcare, medical, clinical, or regulated environment.
- Proven experience leading, developing, and managing teams.
- Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting.
- Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams.
- Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases.
- A proactive, solutions-focused approach with excellent attention to detail.
- Experience driving operational improvements, service excellence, and patient-centred outcomes.
- Experience within private healthcare, professional services, or another highly regulated environment.
- Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice.
- Experience managing operational change, transformation projects, and process improvement initiatives.
- Leadership or management qualifications.
- Experience monitoring KPIs, patient satisfaction metrics, and service performance measures.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Apply for this job
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Adzuna
First seen
22 September 2026
Last checked
22 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
private
This listing was structured from Adzuna. Vacancy details and the application process remain the responsibility of the original source.
Explore related