Health Care Support Worker

To ensure the highest standards, by complying with and

implementing Pioneer Policies and Procedures, namely: Clinical, Corporate,

Health and Safety, Information Governance and Human Resources.

To support all clinicians; to assist in delivering evidence

based wound care.

To deliver assigned delegated tasks of wound care under the

direction of the named clinician, for which appropriate training and competency

have been undertaken.

To maintain clinical records using both manual and

computerised systems, to report and evaluate patients progress/change.

To attend annual mandatory training and role specific

training for agreed competencies.

To endeavour to ensure that each patients experience is a

positive experience and that at the end of the patients experience within the

Pioneer clinic, feedback should be encouraged and captured

To ensure that all Pioneer Risk Management systems and

processes are implemented to reduce risk to its lowest practicable level.

To ensure that they attend annual mandatory training and

comply with Pioneer Risk Management systems.

To support the TVNC in gathering and analysing local service

data, including audit, in order to meet contractual requirements and KPIs.

Job Purpose

To support registered staff in providing a comprehensive, evidence based tissue viability service for all patients including those in the community setting.

Key responsibilities and accountabilities

1.To ensure the highest standards, by complying with and implementing Pioneer Policies and Procedures, namely Clinical, Corporate, Health and Safety, Information Governance and Human Resources.

2.To support all clinicians; to assist in delivering evidence based wound care.

3.To deliver assigned delegated tasks of wound care under the direction of the named clinician, for which appropriate training and competency have been undertaken.

4.To maintain clinical records using both manual and computerised systems, to report and evaluate patients progress/change.

5.To attend annual mandatory training and role specific training for agreed competencies.

6.To endeavour to ensure that each patients experience is a positive experience and that at the end of the patients experience within the Pioneer clinic, feedback should be encouraged and captured

7.To ensure that all Pioneer Risk Management systems and processes are implemented to reduce risk to its lowest practicable level; this includes raising risk awareness in the clinic, seeking risk and safety advice and escalating risks that cannot be managed locally to the Nurse consultant and Senior Management Team.

8.To ensure that they attend annual mandatory training and comply with Pioneer Risk Management systems; ensuring that Governance, Risk and Quality management is an integral part of their appraisal and staff development.

9.To support the TVNC in gathering and analysing local service data, including audit, in order to meet contractual requirements and KPIs.

10.Undertake additional duties that may be reasonably required within the scope of this position.

Clinical Responsibilities/ Assessment and care planning to meet health and wellbeing needs/ Provision of care to meet health and wellbeing needs

To assist the clinicians in undertaking holistic assessments

To act as patient and staff advocate through the application of ethical, legal and professional knowledge and skills.

Plan and co-ordinate with the clinic coordinator and Nurse Consultant the patients discharge arrangements

Act as an advocate for the patient, providing them with information and directing them to the relevant support services where appropriate

Respect peoples dignity, wishes and beliefs; involve them in shared decision-making and obtain their consent before undertaking nursing procedures

Promote a patient focused multidisciplinary approach to care in collaboration with carers, health care professionals and other agencies

Ensure that treatments prescribed are carried out, and that multidisciplinary team members are informed of changes in the patients condition

Communication

Promote and maintain effective communication.

Use communication skills in order to convey information effectively to patients, carers and other staff, overcoming any barriers to understanding and providing support during distressing or emotional events

Ensure patients are able to gain access to health and social care information and support relevant to their needs which enables patients to make choices about adopting a healthier lifestyle

Ensure patient confidentiality is maintained

Maintain professional boundaries and working relationships with patients and colleagues

Personal and people development

Demonstrate the qualities of a good team player

Educate patients and their carer(s) as required where a need has been identified

Be appraised at least annually and contribute to own personal development plan (PDP) and be responsible for developing and sustaining own knowledge, clinical skills

Take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance

Health, Safety and Security

Take personal responsibility for promoting a safe environment and safe patient care by identifying areas of risk and following the Incident, Serious Incidents and Near Misses reporting policy and procedure

Comply with Pioneer policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies for hand hygiene, use of personal protective equipment and safe disposal of sharps and disposal of all body fluids in accordance with universal precautions

All staff must be familiar with, and adhere to, and have undertaken training in Pioneer child and adult protection procedures and guidelines, in conjunction with the Local Safeguarding childrens board (LSCB) and Adults safeguarding board (ASB) policies and procedures.

Service Improvement

Ensure the implementation of nursing practice standards, guidelines, protocols, policies and care pathways.

Deliver care based on current evidence, best practice and validated research when available with reference to Pioneer policies and guidelines

Quality

Promote a happy and supportive environment

Uphold quality initiatives that improve customer care and enhance the interface between staff, patients and visitors.

Participate in audit processes for monitoring and reviewing nursing practice

Equality and Diversity

Carry out duties and responsibilities with regard to the Pioneer Equal Opportunity policy

Recognise the importance of peoples rights and act in accordance with legislation, policies and procedures

Act in ways that acknowledge and recognise peoples expressed beliefs, preferences and choices; respecting diversity and valuing people as individual

Information Processing

Use electronic patient records (EPR) and develop other computer literacy skills.

Collect/record data accurately in accordance with professional guidelines and Pioneer Core Standards.

General

Take personal responsibility for ensuring that Pioneer resources are used efficiently and with minimum wastage.

In accordance with the Pioneer responsibilities under the Civil Contingencies Act 2004 to undertake work and alternative duties as reasonably directed at variable locations in the event of and for the duration of a significant internal incident, major incident or pandemic

Other

These guidelines are provided to assist in the performance of the contract but are not a condition of the contract. The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

Pioneer - Aims and Objectives

We seek to raise the standards related to wound healing through the provision of high-quality client and staff education, excellent assessment techniques, evidence based practice and where appropriate use of state of the art technology. All intervention will be cost and clinically effective.

We stand for the equality and opportunity of all patients to receive dedicated and knowledgeable treatment, irrespective of the nature or causation of their skin pathology.

We aim to significantly change peoples lives for the better by provision of exceptional wound healing services. We wish to advance wound care through patient empowerment, research, innovation and education.

We recruit competent staff that we support in maintaining and extending their skills in accordance to the needs of the people we serve.

Pioneer Wound Healing and Lymphoedema Centres are an

Independent Provider of NHS Services in England. We provide specialist clinical services,

conduct research and develop practice in this exciting area of healthcare. We

have invested in modern clinical spaces and the equipment required to provide a

state of the art environment for our patients and staff.

Qualifications

Experience