Enhanced Access HCA

• Undertake basic clinical procedures including observations, venepuncture, ECGs and health checks.
• Support clinicians in delivering Enhanced Access clinics and long-term condition reviews.
• Accurately record patient information in clinical systems.
• Promote patient health, wellbeing and self-care.
• Maintain high standards of infection control, confidentiality and patient safety.
• Escalate clinical concerns appropriately and work within own competence.
• Work collaboratively with the multidisciplinary team across PCN sites during evening and weekend sessions.

• Undertake routine clinical observations including:
• Blood pressure monitoring
• Pulse and oxygen saturation measurements
• Height, weight and BMI recording
• Temperature measurements
• Urinalysis
• Perform venepuncture in accordance with training and competency assessments.
• Carry out NHS Health Check activities where appropriately trained.
• Conduct ECG recordings.
• Assist patients with health screening programmes.
• Carry out smoking cessation, lifestyle, and health promotion activities.

• Record clinical information accurately within the clinical system.
• Ensure documentation is completed accurately and contemporaneously.
• Assist with stock monitoring and ordering of clinical supplies.
• Report equipment faults or shortages promptly.
• Support audit and quality improvement activities as required.

• Greet patients in a professional and courteous manner.
• Support patients to access appropriate services within primary care.
• Promote patient dignity, privacy, and confidentiality at all times.
• Provide reassurance and support to patients during procedures.
• Escalate concerns regarding patient welfare promptly to an appropriate clinician.

• Work within the HCA scope of practice and competency framework.
• Adhere to PCN, practice and NHS policies and procedures.
• Comply with Infection Prevention and Control standards.
• Maintain accurate and confidential patient records in accordance with GDPR and NHS requirements.
• Report incidents, accidents, near misses, and safeguarding concerns appropriately.
• Support the delivery of safe services during evenings and weekends.

• GPs
• Practice Nurses
• Nurse Practitioners
• Pharmacists
• Care Coordinators
• Reception and Administration Teams
• PCN Management Team
• Patients and carers

• Care Certificate or equivalent healthcare qualification.
• Evidence of healthcare assistant training.
• Venepuncture competency (or willingness to undertake training).

• Experience working within Primary Care, Community, NHS, or healthcare settings.
• Experience taking routine clinical observations.
• Experience working directly with patients.
• Experience maintaining accurate records.

• Understanding of confidentiality and information governance.
• Understanding of infection prevention and control procedures.
• Awareness of safeguarding responsibilities.
• Understanding of professional boundaries and scope of practice.

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Good IT skills.
• Ability to prioritise workload effectively.
• Ability to remain calm under pressure.

• Reliable and punctual.
• Flexible approach to working evenings and weekends.
• Professional and patient-focused.
• Commitment to equality, diversity and inclusion.

• Previous experience working within GP practices or PCNs.
• Experience supporting chronic disease management clinics.
• NHS Health Check training.
• Knowledge of EMIS Web and/or SystmOne.
• Understanding of Enhanced Access service specifications.

• Ability to travel between Enhanced Access sites across the PCN where required.
• Commitment to ongoing professional development and mandatory training.
• Flexibility to work evenings, weekends, and bank holidays in line with service needs.

Essential

• Care Certificate, NVQ Level 2/3 in Health & Social Care, or equivalent healthcare qualification.
• Evidence of Healthcare Assistant training.
• Phlebotomy certificate.
• Venepuncture competency or willingness to undertake training.
• GCSEs (or equivalent) in English and Maths.

Desirable

• NHS Health Check qualification/training.
• ECG competency.
• Training in wound care, long-term condition monitoring, or vaccinations.
• Evidence of continuing professional development (CPD).

Essential

• Essential
• Experience working in a healthcare setting such as a GP practice, community service, hospital, or care environment.
• Experience providing direct patient care and support.
• Experience undertaking basic clinical observations.
• Experience maintaining accurate patient records.
• Experience working as part of a multidisciplinary team.
• Experience communicating effectively with patients, carers, and healthcare professionals.

Desirable

• Desirable
• Previous experience working within Primary Care or a Primary Care Network (PCN).
• Experience performing venepuncture and ECGs.
• Experience supporting long-term condition management clinics.
• Experience using EMIS Web or SystmOne.
• Experience working in evening, weekend, or extended-hours healthcare services.