Duty Support Worker - Band 3
Hertfordshire Partnership University NHS Foundation Trust
Bishop's Stortford, CM23 3LAView on map(opens Google Maps in a new tab)
Salary
£27,106 to £28,850
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
10 days leftJob description
We welcome all applications from all suitable candidates, unfortunately, we will not be offering sponsorship for this role. We have an exciting opport...
- To support our duty system working alongside our duty worker and duty manager
- To work as part of a team which provides mental health services.
- To focus directly on the needs of the service users using the Support Time and Recovery Model.
- To work across service and/or care group boundaries as necessary.
- To work within the Care Programmed Approach/Care Management process with a focus on Recovery Principles.
- To provide support, give time and thus promote recovery.
- To undertake carers assessment and support of carers identified in the team.
- To liaise with other agencies and any other relevant professional, in consultation with the Senior STR Worker and Support Services Manager
- To provide regular and practical support to service users and their carers in developing and managing their dignity and independence.
- To liaise with external stakeholders and other non-statutory agencies.
- To support our duty system working alongside our duty worker and duty manager
- To be responsible for providing the link into the care co-ordination process for an allocated number of individual service users.
- To ensure service users engage effectively with the agreed Care Plan and access to appropriate services provided on a regular and consistent basis.
- Positively promote independent living of service users within the community.
- Provide support with daily living; living ordinary lives.
- Help service users gain access to resources to include benefits and welfare rights.
- Provide information on health promotion to service users.
- Help to identify early signs of relapse by monitoring service users progress, level of functioning and mental state and alert the appropriate staff involved in the clients care.
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
QUALIFICATIONS/EDUCATION/TRAINING
Essential: - Good standard of education (to include Maths and English GCSE grade C or above - or equivalent)
Desirable: - NVQ in Health and Social Care; - Experience of working with people with mental health conditions; - Experience of working with people with dementia
PREVIOUS EXPERIENCE
Essential: - Ability to manage distressing and challenging situations
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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