Bank Mental Healthcare Assistant

The role of a MHCA is a very privileged role, you will provide personal care and support to patients at their most vulnerable times. You will work alongside a multidisciplinary team to provide a compassionate, caring and safe environment for our patients.

o Minimum of 12 months care experience

o In receipt of the Care Certificate

o Restraint training

Providing enhanced care and continuous observations to patients with mental health conditions or patients experiencing psychological distress. Deliver therapeutic interventions that will reduce agitation and distress and promote recovery. To identify factors that increase and decrease agitation/distress for the patient. To always deliver care according to the principles of least restriction.

Carrying out assigned tasks as part of clinical team in support of registered nurses and to undertake some aspects of care provision without direct supervision. Ensuring the safety and well being of service users, and always working in a manner that promotes dignity and human rights through the adoption of person centered care principles.

Shortlisted candidates will be invited for assessment center and face to face interview which will be held on the same day. The date to host the Assessment Centre is on 18 November 2026.

To therapeutically engage with patients who have a mental health condition or are experiencing psychological distress.

To always deliver care in accordance with the principles of least restriction and in line with national guidance including NICE guidelines for managing disturbed behaviour.

To understand continuous risk assessment of the patient and escalate any increase in risk.

To identify when patients are experiencing anxiety/distress and therapeutically engage with them to alleviate these symptoms.

To identify escalation of risk and actively de-escalate the situation.

To undertake therapeutic activities with the patient, that are appropriate to their presentation.

To identify an issue that prevents the therapeutic engagement of the patient.

Provide excellent customer care skills to ensure patients come first.

Undertakes a range of delegated clinical care duties to deliver agreed plans of care, acting on own initiative.

To ensure that patients receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines.

Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals.

To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care and to meet standards within the NHS Plan and other relevant guidelines.

Provides support and assistance to professionals in the implementation of plans of care for individual patients.

Assist with fluid and dietary needs of patients including completion of menu cards and recording intake and output of fluids and solids.

As directed to collect specimens from patients and to record routine observations of weight, blood pressure, temperature, pulse, respiratory rate. Report any abnormalities and concerns to a Registered Nurse.

Recognise when patients are in pain and discomfort and report to nurse in charge.

Under the direction of trained staff maintain and develop own skills including:

Monitoring and recording of vital signs to include blood pressure

Simple, aseptic dressings

Monitoring and recording of blood glucose levels

To respond appropriately to clinical emergencies to ensure the patient receives appropriate and safe care.

To undertake physical interventions (restraint) as a last resort only and to maintain up to date training in this area.

To assist the Registered Nurse with the safe handling and mobilisation of patients and when necessary to assist in the transportation of patients.

To chaperone patients to other clinical departments, following assessment by a registered nurse, to maintain patient safety.

Under the direction of the Healthcare Professional participate in the assessment, admission, discharge and handover of patients.

Provide reassurance, support to patients, carers and family.

Ensure own actions help to maintain quality.

To respond to patient requests for non-clinical information to improve communication.

Establish and maintain communication with people on routine and operational matters.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Qualifications

Knowledge and Experience

Essential: - At least one year's experience as a Healthcare Support Worker with in NHS hospital