Bank Healthcare Assistant - Urgent Care

• Work as a member of the multi-disciplinary team to ensure patients and carers are supported as appropriate.
• Undertake a range of patient interventions (e.g. venepuncture, ECG, urinalysis, blood glucose, weight and basic clinical observations) within the scope of Health and Social Care level 3 skills and competencies for patients as delegated.
• Undertake other designated clinical procedures and interventions following appropriate training and updates as per your scope of competence.
• Prepare and maintain clinical environments and equipment before, during and after patient care interventions by ensuring clinical cleanliness and ordering, receiving and maintaining stock.
• Act as a patient/clinician chaperone as required and undertake mandatory training.
• Apply simple dressings as appropriate and in line with the dressings formulary and assist in aseptic procedures in line with scope of competence.
• Work within existing clinical guidelines, policies and infection control procedures.
• Be responsible for ensuring that patients are cared for in a safe environment and that privacy and dignity are maintained at all times.
• Provide advice and information to patients, carers and their families.
• Communicate in order to enable the delivery of factual and sensitive information within confidentiality guidelines to patients, ensuring all information is appropriately documented and reported as appropriate.

• Work as a member of the multi-disciplinary team to ensure patients and carers are supported as appropriate.
• Undertake a range of patient interventions (e.g. venepuncture, ECG, urinalysis, blood glucose, weight and basic clinical observations) within the scope of Health and Social Care level 3 skills and competencies for patients as delegated by qualified professional clinical staff.
• Undertake other designated clinical procedures and interventions following appropriate training and updates as per your scope of competence.
• Prepare and maintain clinical environments and equipment before, during and after patient care interventions by ensuring clinical cleanliness and ordering, receiving and maintaining stock.
• Act as a patient/clinician chaperone as required and undertake mandatory training.
• Apply simple dressings as appropriate and in line with the dressings formulary and assist in aseptic procedures in line with scope of competence.
• Work within existing clinical guidelines, policies and infection control procedures.
• Offer advice and support to patients and families in a wide range of situations.
• Be responsible for ensuring that patients are cared for in a safe environment and that privacy and dignity are maintained at all times.
• Undertake daily checks of rooms and equipment in line with departmental requirements.
• Document care delivered within hand-written or electronic patient records.
• Ensure safe moving and handling techniques in the delivery of patient care, this can include the safe use of equipment.

• Plan and organise own work schedule in liaison with senior staff working as part of the team.
• Be responsible for checking, monitoring and ordering medical stock and equipment from an agreed list in liaison with meds management and colleagues.
• To perform and record routine checks on vaccine fridge temperatures and quality control checks on point of care equipment.
• Participate in all statutory and mandatory training and maintain competencies.

• Communicate in order to enable the delivery of factual and sensitive information within confidentiality guidelines to patients, ensuring all information is appropriately documented and reported as appropriate.
• Communicate in order to enable the reporting of information to the multi- disciplinary team and other agencies as appropriate.
• Demonstrate own role to new starters, colleagues and students.
• Provide advice and information to patients, carers and their families where appropriate and in line with current evidence/information.
• Communicate effectively and work collaboratively within the multidisciplinary team to ensure delivery of a coordinated service.
• Ensure appropriate telephone or face-to-face communication with all staff and patients.

• Contribute to the development and maintenance of an excellent learning environment.
• Undertake all mandatory and service relevant training within allocated time scale.
• Contribute to own personal development and participate in appraisal as required.
• Undertake appropriate supervisor and assessor training, such as Greater Manchester Training Hub (GMTH) Standards for Supervision and Assessment (SSSA) or NHS Enabling Effective Learning Environments in order to act as a qualified assessor and supervisor for internal and external learners and trainees.

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

• working for a values-led organisation
• Real living wage employer
• supporter of the Greater Manchester Good Employment Charter
• access to Stream, which provides flexible, on-demand access to stream your pay during the month
• salary sacrifice car benefit scheme
• 30 days annual leave, rising to 32 after five years of continuous service
• flexible pension benefits, including NHS pension scheme
• flexible working hours and policies
• family friendly and carer policies
• opportunities to apply for innovation and quality awards
• access to gtd healthcare wellbeing initiatives
• opportunity to become part of an employee owned organisation
• gtd healthcare social and fun activities
• cycle to work scheme
• eyesight vouchers
• NHS staff discounts, a free Blue Light Card and Health Service Discounts
• access to an employee assistance programme.

Essential

• Working in a busy clinical environment.
• Working with computer office programmes.
• Dealing with the public.
• Working as part of a team.

Desirable

• Using a Clinical software system e.g. Adastra.
• Working in an NHS service.

Essential

• NVQ level 3 or equivalent work-based experience.

Essential

• Management of wound care and ANTT
• Venepuncture
• Good organisational skills.
• Good verbal and written communication skills.
• Able to keep contemporaneous clinical records either written or on electronic system.
• Polite, pleasant & professional interpersonal manner, both on the telephone and in person.
• Able to respond sensitively as required in clinical situations.
• Able to work effectively as part of a team.
• Able to use own initiative when appropriate.
• An understanding, acceptance & adherence to the need for strict confidentiality.
• Able to work under pressure.
• Good standard of computer skills.
• Able to maintain an accurate and thorough approach to work.
• Able to work to set standards, policies & procedures.
• Interest & aptitude for learning new skills.
• Willingness to actively engage in appraisal, personal development and training.
• Willingness to take responsibility for updating skills and knowledge.
• Awareness of diversity issues & able to work in a non-discriminatory manner.
• Understanding of the principles of the Data protection Act 2003.
• Understanding of Health and safety at work.

Desirable

• Competent in the plaster casting of minor injuries.
• Able to prioritise workload once delegated/planned.
• Able to work without direct supervision.
• Flexible approach to working hours and a willingness to work anti-social hours, shifts as required to cover service needs.