Bank Healthcare Assistant - Private clinics

• Greet patients on arrival in a friendly, professional, and reassuring manner
• Check patients in for their scheduled appointments
• Respond to patient queries received via the email inbox
• Answer incoming telephone calls and handle patient enquiries appropriately, escalating where necessary

• Prepare patients for diagnostic procedures, including CT and MRI, ensuring patients understand what to expect
• Provide phlebotomy services / undertake training for, taking blood samples as required
• Perform cannulation for patients where clinically required
• Assist the radiographer with patient positioning during scanning procedures
• Monitor patient comfort and wellbeing throughout procedures

• Maintain a clean, safe, and tidy clinical environment at all times
• Ensure clinical areas and equipment are prepared appropriately between patients
• Adhere to infection control, health and safety, and clinical governance policies

• Maintain patient confidentiality and comply with data protection requirements at all times
• Work collaboratively as part of the wider clinical and administrative team
• Participate in mandatory training and continuing professional development
• Undertake any other duties commensurate with the role as required
• Please state in application if you wish to be considered for South Clinics or North Clinics

Essential

• Previous experience in a healthcare, clinic, or hospital setting.
• Excellent communication and interpersonal skills
• Ability to follow clinical protocols and instructions accurately
• Good organisational skills and attention to detail
• Knowledge of infection control and health and safety procedures
• Calm and reassuring manner, including with anxious patients.
• Flexible and adaptable to changing clinic needs
• Willingness to undertake phlebotomy and cannulation training if not already qualified.
• Strong administrative skills
• Excellent interpersonal and communication skills, both with patients and colleagues
• Ability to travel between clinic branches, if required

Desirable

• Experience in a similar front-of-house role within a private or NHS medical or clinical setting
• Experience in phlebotomy and/or cannulation
• Experience assisting with diagnostic imaging procedures (CT/MRI)Skills Familiarity with diagnostic imaging, cardiac screening, or private GP services
• Experience using clinical software systems or patient management systems