Band 4 Cancer Navigator & Clinical Support Worker (Lung Team)
University Hospitals Birmingham NHS Foundation Trust
Birmingham, B15 2THView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Fixed-Term
Hours
Not specified
Closing date
26 October 2026
7 days leftJob description
The Lung Cancer Clinical Support Worker (LCCSW) will form an integral part of the multidisciplinary team (MDT) approach in providing personalised care...
You will be an integral member of the Lung Cancer MDT, providing personalised care, support and coordination to patients throughout their cancer pathway. Under the supervision of the CNS, you will act as a key point of contact for patients, carers & families, helping to ensure a seamless, patient-centred experience from diagnosis through treatment, surveillance & follow-up. You will undertake holistic needs assessments, developing & reviewing personalised care plans, providing information & guidance, supporting shared decision-making and signposting to appropriate health, social care, financial & wellbeing services. You will support patients to understand their diagnosis, treatment options & self-management strategies while recognising & escalating concerns/changing needs.
You will coordinate & monitor patient progress through the lung cancer pathway ensuring timely access to appointments, investigations, treatments & follow-up. You will track patients throughout the pathway, support Cancer Waiting Times standards, maintain accurate records and facilitate communication between patients, carers, the Lung CNS team, MDT members, primary care & external agencies. This includes administrative & data management responsibilities, supporting performance monitoring, audit, reporting & service improvement. You will promote personalised care & wellbeing and following training & assessment, undertake delegated clinical activities, including phlebotomy, while contributing to education & development.
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Qualifications
Essential
- *Educated to A-level, and or NVQ Level 3 or 4 in Health and or Social Care
- *Evidence of completion of a competency-based workbook for Health care Assistant and relevant experience working as Healthcare Assistant
- *Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health.
- *Experience of using full range of IT systems and patient data systems including Somerset and National Cancer Databases
Desirable: - *Computer Literacy Course e.g. ECDL (D)
Experience
Essential
- *Experience of working in a multi-disciplinary team
- *Experience of working in a healthcare setting
- *Customer Care experience
- *Knowledge of patients' needs when being treated / care for in a healthcare setting
- *Accurate data entry, typing and checking skills
- *Ability to produce letters / reports using Word and Excel
- *Understand own limitations and know where to seek advice and support.
- *Understand the physical and psychological needs of a patient
- *Knowledge of the elements of personalised care initiatives in cancer
- *Experience of using Microsoft Office, including Word, Excel and PowerPoint
- *Experience of working with patients with cancer
Desirable
- *Experience of handling patient complaints
- *Experience of using Somerset Cancer Register
- *Understanding of Primary Care, GP and community services Experience of working in the NHS
- *Experience of using digital dictation systems
- *Ability to triage to the appropriate services
Additional Criteria
Essential
- *Ability to communicate effectively with people at all levels, communicating contentious and or sensitive information to service users and internal colleagues
- *Ability to plan, prioritise and delegate workload and to quickly re-prioritise own work in light of unexpected events; to plan own work for the day/week
- *Pay attention to detail
- *Good knowledge of speciality patient pathways
- *Understanding of patient priorities and performance targets related to appointments and waiting times
- *Conflict resolution skills
- *Appropriate assertiveness skills
- *Ability to cope with distressed patients and carers
- *Ability to use persuasive and tactful skills to ensure best practice for patient
- *Reliable and adaptable
- *Good listener
- *Ability to demonstrate empathy
- *Working across UHB hospitals as per job requirements
Desirable
- *Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature
- *Manage and interpret data correctly to inform decision making
- *Ability to initiate & co-ordinate change to own working practices
- *Evidence of ability to deliver training sessions
- *In depth understanding of medical technology appropriate to specialism
- *Thorough knowledge of healthcare administrative systems
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 October 2026
Last checked
14 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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